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Covid 19 - Travel Information

This accommodation in Port Douglas is the ideal spot for your tropical north adventures, you and your family will adore your time spent here in the sun. Port Douglas is a beautiful seaside town about an hour above Cairns and you will fall in love with it as soon as you arrive. 

relax and unwind in style

Our COVID19 Cancellation Policy

We only take a credit card for security and you only pay on arrival. – Book with confidence and flexible cancellation when you book direct.

In response to changing marketplace conditions, Reflections of Port Douglas is committed to ensuring our customers experience flexibility during these challenging times.

 

Reflections of Port Douglas is implementing the following policy to provide peace of mind when booking at Reflections of Port Douglas:

 

For guests with existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel to Port Douglas and you cannot travel from your home state or to Queensland you will be able to postpone or cancel your booking at no cost.  Please note that any changes to existing reservations will be subject to availability and any rate differences.

For the most up to date information on The Queensland Government declared hotspots, please click here 

 

Reflections of Port Douglas Commitment to Cleanliness

At Reflections of Port Douglas we are taking our standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. Daily, Reflections of Port Douglas is working to ensure that we meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to apartments and common area cleaning procedures. Specific steps Reflections of Port Douglas is taking include:

 

Staff Health, Safety and Knowledge: Staffs’ own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:

 

Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Ongoing Training: In addition to training on housekeeping and hygiene protocols, staff are also completing enhanced COVID-19 awareness training.

Cleaning Products and Protocols: Reflections of Port Douglas use cleaning products and protocols which are effective against viruses, including:

Apartments: We use cleaning and disinfecting protocols to clean apartments after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Common Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk,  door handles and room keys.